Refund and cancellation policy
Effective [EFFECTIVE DATE]
Your $50 deposit is fully refundable until setup starts. After that, what you get back depends on when you cancel, as shown below. All prices are in US dollars (USD).
How payment works
- Reservation: you tell us about your event. No payment yet.
- Deposit: within 24 hours we confirm the fit and email a request for a $50 refundable deposit. It counts toward your package price.
- Balance: once we confirm your setup, we ask for the rest of the package price ($199 Starter, $299 Standard, $449 Advanced, minus the $50 deposit).
- Setup starts when you pay the balance. We then build your check-in, registration fields and certificates.
What you get back
| When you cancel | Refund |
|---|---|
| Before you pay the balance | The full $50 deposit |
| After you pay the balance, more than 7 days before the event | Everything except the $50 deposit, which covers setup work done |
| 7 days or fewer before the event, or after it starts | No refund, unless we fail to deliver (below) |
If your event moves
We move your reservation to a new date once at no charge, if the new date is within 12 months and we have the lead time your package needs (5, 7 or 10 days).
If we fall short
If we cancel, or cannot deliver your event, we refund everything you paid. If we deliver certificates later than 48 hours after we receive your final attendance records, we refund 25% of the package price. You keep your attendance report and certificates.
How to ask for a refund
Email hello@creditrollhq.com from the address you reserved with. We issue approved refunds to your original payment method within 2 business days. Your bank may take 5 to 10 business days to show it.
Please contact us before disputing a charge with your bank; we can usually fix things faster.